For professional services firms, people are the product and margin is thin. We help consulting providers build the systems and data that turn billable hours into a healthy business.
We start with how the firm actually makes money. That means agreeing one definition of billable utilisation and finding where the current systems disagree with each other. A firm that cannot see its margin until month-end is making decisions a month too late.
Professional services is a business we understand from the inside. People are the product, utilisation is the engine, and margin is thin enough that a few points either way changes everything. We connect the systems that run delivery, so CRM, resourcing, time and billing tell one consistent story, and we surface the levers in the model above while there is still time to act on them.
As independent advisers we care about your operating model, not about selling you a particular PSA platform. The right answer is whatever lets you scale delivery without scaling overhead at the same rate.
A few points of billable utilisation decide whether a firm thrives or merely survives. Yet most firms measure it late, and inconsistently.
CRM, resourcing, time and billing often sit in separate tools. The seams between them are where revenue leaks and reporting breaks.
What worked at twenty people breaks at a hundred. Scaling delivery without scaling overhead needs deliberate technology choices.
A growing consulting provider was flying blind on utilisation. Time, resourcing and billing lived in different systems, so the true margin on a project was only clear well after it closed.
Representative of the shape of our work in this sector. Not a specific client, and no figures are implied.
AI is now a board-level priority, but most initiatives stall before delivering value. The issue is rarely the technology; it's organisational readiness.
Read ↗AI success depends on more than technology. Discover the five organisational foundations required to deploy AI safely and at scale.
Read ↗Most CIO dashboards focus on project status, budgets, and milestones. But these indicators often miss the real question executives care about: Can we actually deliver what the organisation is depending on us to deliver?
Read ↗We're happy to answer any questions you may have and help you determine which of our services best fit your needs.
Schedule a free consultation↗